HoneyBetz Privacy Policy

Your privacy matters. In Canada, we aim to keep our approach clear and practical.

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What we may collect
How We Use & Retain Data
Security, Sharing & Transfers
Payment and verification notes for Canada

Your Rights & Policy Updates
Summary table
Contacting the Data Protection Officer

This Privacy Policy explains how we collect, use, store, and protect personal information when you use our platform. It applies whether you are browsing, creating an account, making a deposit, or playing games. By using our services, you confirm you have read and accepted the practices described here.

We collect different types of information at different stages, focusing on what is needed to operate the service safely and reliably. During registration, this can include contact details and identity information required for due diligence. When you use the platform, we may also collect interaction details to support features and performance.

Some information is sensitive by nature. Responsible gambling-related data may be treated as a special category, and we apply additional measures to keep it confidential.

What we may collect

Registration details such as name, email address, postal address, and phone number.
Profile information like gender and date of birth, where required for account setup.
Verification materials, including photographic ID and proof of address documents.
Technical and usage information such as device details and browsing behaviour on our website.

How We Use & Retain Data

We use personal information to provide the services you request and to keep your account running smoothly. This includes account administration, transaction processing, and service messages such as maintenance updates. It can also include contacting you about important account-related matters.

We rely on different lawful bases depending on the activity. Some processing is necessary to perform our contract with you, including providing gaming services and managing your balance. Other processing is carried out under legitimate interests, such as improving navigation and testing system upgrades.

We also process information to meet legal obligations, including anti-money laundering and licensing-related requirements. In practice, this can affect how withdrawals and verification are handled. For withdrawals, active deposited amounts must be wagered through at least 1 time before withdrawal, as part of anti-money laundering alignment.

We keep information only for as long as necessary for the purposes it was collected. While your account is active, we retain certain data to meet legal and contractual requirements. After account closure, we retain personal information for at least five (5) years, or longer where AML/CTF legislation requires.

We take data protection seriously. Our staff receive regular information security training and work under confidentiality obligations and internal procedures. We also use technical and organizational safeguards designed to reduce unauthorized access and misuse.

Security controls may include encryption in transit and protective measures around payment processing. We use SSL/TLS encryption, secure payment gateways, and regular security audits to help protect information. Even with careful controls, no internet transmission or electronic storage is 100% secure.

We may share personal data with third parties when needed to provide services or meet legal duties. This can include providers supporting technology, payment processing, and data storage. It may also include verification and fraud-prevention partners for affordability checks and risk controls.

In certain situations, data may be shared to meet regulatory or legal requirements, including requests by a regulator. Financial institutions may also be instructed to disclose relevant account information where requested by a regulator. If we enter a merger or business sale, customer information may be included in the transfer, and we would inform you before the transfer is affected.

Because we operate online, international data transfers may occur to countries outside your country of residence. These locations may have different data protection laws, so we apply safeguards consistent with this policy and applicable requirements.

Payment and verification notes for Canada

Players depositing in CAD can only withdraw via EcoPayz, Interac, Instadebit, and iDebit.
A minimum deposit via these payment options is required to activate them for withdrawal.
We may use additional Know Your Client checks when processing deposits.
Until your account is fully verified, no payouts will be processed.

Your Rights & Policy Updates

You have data protection rights under applicable laws, and we aim to make them practical to use. You can request access to your personal data and ask for corrections if something is inaccurate or incomplete. You may also request erasure, restriction of processing, or object to processing in certain circumstances.

You can also request data portability, which may involve transferring information to another organization or directly to you, under certain conditions. We respond to requests within one month.

Our platform uses cookies and similar technologies to improve browsing experience, analyze site traffic, and personalize content. Cookie choices can be managed through our Cookies Policy.

We may update this Privacy Policy to reflect changes in practices, technology, or legal requirements. If a change is material, we will inform you by posting a notice on our platform or sending an email notification.

Our services are not intended for individuals under the age of 18. If we learn that we collected personal data from someone under 18, we will delete it promptly.

Summary table

Area	What it includes	Key notes
Collected at registration	Name, email address, postal address Telephone or mobile number Gender, date of birth Photographic id	Applies whether browsing, creating an account, making a deposit, or playing.
Use of banking/financial info	Transaction Processing: used to process transactions and manage account balance.	Until the account is fully verified, no payouts will be processed.
KYC & verification	Phone Verification: may call the number provided as part of KYC May use additional procedures and means to verify identity when processing deposits Documents required (ID, payment systems, utility bills, etc.) in Latin or Cyrillic alphabet	Verification, affordability checks, and fraud detection may involve transferring personal data to third parties.
Sharing with third parties	Service providers (technology services, storing/combining data, payment processing, online advertising) External auditors (independent checks as part of accreditations)	Regulatory and Legal Compliance: shared when ordered by a regulatory body and/or under legal provisions in governing law.
Business transfers	Business Transfers: sale/transfer (or negotiations to sell/transfer) of businesses or rights/obligations Merger or Business Sale: customer personal information likely included Successors: successors in title to the business	Users would be informed before affecting such a transfer; recipient may use the data in the same way as the platform.
International data transfers	Personal data may be transferred to countries outside the country of residence.	Those countries may have different data protection laws than the user’s country.
Data retention	Information retained as long as needed for purposes collected While an active customer, retained to meet legal and contractual requirements	After account closure: retain personal information for at least five (5) years, or longer if required to comply with AML/CTF legislation.
User rights & response time	Right of Access Right to Rectification Right to Erasure Right to Restrict Processing Right to Data Portability	Requests: response within one month; data portability can involve transfer to another organization or directly to the user under certain conditions.
Security measures	Regular Security Audits (assessments and vulnerability scans) SSL/TLS Encryption for data in transit Access Controls (least privilege; authorized personnel only) Incident Response procedures for breaches/incidents Secure Payment Gateways with PCI DSS-compliant processors Employee security training and confidentiality obligations	No method of transmission or electronic storage is 100% secure.

Contacting the Data Protection Officer

If you have questions or want to exercise your rights, contact our Data Protection Officer at support. Including a clear description of your request helps us respond efficiently and within the stated timeline.